We aim to ship your order as swiftly as possible — because beauty shouldn’t wait.

• In-stock items: ship within 1–2 business days.

• Made-to-order items: ship within 7–10 business days.

• Standard shipping within the U.S.: typically takes 3–5 business days.

• International shipping: usually arrives in 7–14 business days, depending on your location and customs.

You’ll receive a confirmation email with tracking details once your order is on its way. 

Need it sooner? Contact us at hello@nuitcherie.com — we’ll do our best to help. 

Yes, we do! Nuit Chérie ships worldwide.

Wherever you are — from Paris to Tokyo — we’ll do our best to get your Chérie pieces to you.

Please note:

• International shipping times vary based on destination and customs processing.

• Any applicable customs duties or VAT are the responsibility of the customer.

Need help or want to double-check delivery options for your country?

Reach out to us at hello@nuitcherie.com — we’ve got you.

Shipping costs are calculated at checkout based on your location and selected shipping method.

We do our best to keep shipping fair and fast.

Please note:

• International orders may be subject to customs duties, taxes, or VAT, depending on your country’s regulations.

• These fees are not included in your order total and are the customer’s responsibility.

• Unfortunately, we have no control over these charges or delays caused by customs.

If you have any questions, reach out to us at hello@nuitcherie.com — we’re always happy to help

During holidays and sales, our order volume increases — thank you for your love and support!

Please allow a little extra time for:

• Order processing (up to 3–5 business days for in-stock items)

• Shipping delays due to carrier backlog

• Customer support response time (we promise, we’ll get back to you!)

We’re a small team doing big things with care, and we truly appreciate your patience during peak times.

Sometimes carriers mark packages as delivered a bit early — we know, it’s confusing. Here’s what to do:

1. Double-check your mailbox, front door, package room, or with neighbors.

2. Wait 24 hours — it often shows up the next day.

3. Still nothing? Contact the carrier directly with your tracking number.

4. If that doesn’t help, reach out to us at hello@nuitcherie.com and we’ll do our best to assist. ✨

Please note: Once a package is marked “delivered,” we are not responsible for lost or stolen packages. We recommend choosing a secure delivery address to avoid mishaps.

Oh no — we’re so sorry to hear that.

If your order still hasn’t arrived after the estimated delivery window and tracking shows no updates, please:

1. Double-check your address and contact the carrier directly for the most accurate update.

2. If the package is officially marked as lost or undeliverable, email us at hello@nuitcherie.com with your order number. We’ll investigate and do our best to help.

Please note:

We’re not responsible for lost packages due to incorrect addresses or unattended deliveries, but we’ll always try to find a solution.

Tip: For extra peace of mind, consider shipping to a secure location like a pickup point or office.

At the moment, our sets are sold as complete looks and cannot be separated.
However, we may offer individual pieces in future drops — stay tuned

We totally get it — sometimes we change our mind.

If your order hasn’t shipped yet, we’ll do our best to accommodate your request.

Please email us as soon as possible at hello@nuitcherie.com with your order number and the changes you’d like to make.

Kindly note:

Once your order has been processed or shipped, we’re unable to make changes or cancellations.

Yes, our bags are machine washable on a delicate cycle. We recommend air-drying only — no tumble drying, please.

Please note: Nuit Chérie is not responsible for any damage caused by washing.

Each product page includes a Size Guide. If you’re unsure, email us at hello@nuitcherie.com — we’ll help you find your perfect fit.

Of course! If you’d like to send a gift to someone special, simply enter their name and address as the shipping details during checkout.

We also offer premium gift packaging and the option to include a personalized note — just leave your message in the order notes, and we’ll take care of the rest .

All shipments include a packing list without prices that can be used as a gift receipt.

Absolutely, you can upgrade to our special gift box at checkout for an elevated unboxing moment.

This service can be added to your order on the cart page and has a cost of $10 per order. Gift boxing is a service and is final sale.

Yes! You can leave your personal message in the “Order Notes” at checkout.
We’ll prepare it on a lovely card and include it in the package — this service is available for $10 per order.

If you would like separate gift boxes for each item in your order, please place separate orders or contact our concierge at gift@nuitcherie.com.

Please note that once an order has been placed it cannot be edited or canceled.

Simply enter your unique code at checkout — the amount will be automatically applied to your order.

We gladly accept returns on all unworn, unused items within 14 days of the delivery date for a refund, exchange, or store credit.

Please note, the following items are final sale and not eligible for return or exchange:

• Gift Cards
• Gift Boxes
• Sale items marked as final sale

Returns must be in their original condition and packaging, with all tags attached.

Return shipping costs are the responsibility of the customer unless the item is faulty.

Need help? Contact us at support@nuitcherie.com 💌

5 Simple Steps:

1. Check Eligibility

Make sure your item is unworn, unwashed, undamaged, and returned with original packaging and tags intact. The 14-day window starts from the delivery date.

2. Contact Us

Email us at hello@nuitcherie.com to receive your Return Authorization and our return address.

3. Package It with Love

Repack your item in its original Nuit Chérie packaging and send it back via any trackable, insured shipping service of your choice. Return shipping is at your expense.

4. Share the Tracking Info

Send us the tracking number so we can keep an eye on it and speed things up on our end.

5. Wait for the Magic

Please allow 2–3 weeks for processing. As soon as we receive and inspect your return, we’ll send your refund or ship your exchange.

Oh no — we’re so sorry! That’s definitely not the Nuit Chérie standard. If your order arrived damaged or you received the wrong item, we’ll make it right — fast.

Here’s what to do:

1. Contact us within 3 days of delivery

Email hello@nuitcherie.com with your order number and clear photos of the issue.

2. Don’t worry about return shipping

If we made a mistake, we’ll cover all costs and send you a prepaid return label (if needed).

3. We’ll replace or refund

Once confirmed, we’ll ship a replacement as soon as possible — or refund you fully, whichever you prefer.

For hygienic reasons, Accessories, Socks & Slippers , Underwear are final sale and cannot be returned or exchanged — no exceptions. We hope you understand this policy helps us keep everything fresh, clean, and safe for all Chéries.

Still unsure before ordering? Just email us at hello@nuitcherie.com — we’re happy to help with sizing or styling tips before you commit.

Once we receive and inspect your return, please allow 2–3 business days for your refund to be processed.

The funds will be returned to your original payment method. Depending on your bank, it may take 5–10 business days for the refund to appear in your account.

You’ll get an email confirmation from us the moment your refund is on its way.